Frequently Asked Questions

Think of BloodSense as a personal translator for your lab reports. Our AI-powered platform is designed to convert complex medical jargon from your blood, urine, and stool tests into simple, easy-to-understand insights. Our goal is to empower you with the knowledge to have a more productive conversation with your doctor.

Getting your personalized report is simple and takes just a few moments:

• Upload: Securely upload your existing lab report.
• Analyze & Translate: Our AI performs a sophisticated, cross-referenced analysis of your biomarkers.
• Understand: Receive a clear, easy-to-understand report in minutes, ready for you to review.

No, absolutely not. BloodSense is designed to enhance, not replace, your relationship with your doctor. Our goal is to provide you with clear interpretations so you can have more informed, productive, and confident conversations about your health. The report is for informational purposes only and is not a medical diagnosis.

BloodSense is effective for a wide variety of lab tests across three main categories:

• Blood Tests: Including comprehensive panels like CBCs and CMPs, as well as specific markers for hormones, vitamins, and inflammation.
• Urine Tests: Covering everything from routine urinalysis to specific kidney health and nutrient panels.
• Stool Tests: Providing insights on gut microbiome, digestive function, and more.

We are continually expanding our capabilities to include other types of medical analyses.

In most cases, your report is generated in under 5 minutes after you upload your file. While this can vary slightly based on the complexity of the lab analysis, our goal is to give you near-instant access to your health insights.

Our platform is designed to work with PDF files, as this is the most common format for lab results. If you have a different file type or encounter any difficulties during the upload, our customer support team is ready to assist you.

Yes. We earn your trust by using robust security measures, including data anonymization and end-to-end encryption, to protect your information. We are designed with HIPAA-aligned security practices and GDPR compliant.

You are in control. Only you, and anyone you explicitly choose to share your report with, can see your results. In rare cases, for maintenance or support, our technical team may have limited, temporary access under strict confidentiality and security agreements.

To continuously improve our services, we use fully anonymized data to train our AI models. This means all personal identifiers are removed. However, you are always in control. As stated in our Terms of Use, you can easily opt-out of this by sending an email to our support team at contact@bloodsense.ai.

Protecting your privacy is fundamental to what we do. We ensure your data is secure through multiple layers of protection:

• Privacy by Design: We never share your identifiable data with third parties without your explicit consent.
• End-to-End Encryption: Your data is encrypted from the moment you upload it and remains encrypted while stored.
• Secure Hosting: All data is stored on secure, HDS (Health Data Hosting) certified servers located in the US.
• Full Compliance: We operate in full compliance with HIPAA and other major health data regulations.

The BloodSense platform and its generated reports are available in multiple languages. Select the language you prefer in the header. We are committed to global accessibility and are actively working to support more languages in the future.

We’re here to help. We offer support for different types of questions:

• For help with the report’s features or layout: You can explore our online Educational Resources or contact our support team by email. We typically respond within 48 business hours.
• For medical questions about your results: The most important step is to discuss your report with a qualified healthcare professional for optimal understanding.